customer service take two

Boy customer service REALLY does bite...I have been trying to get a copy of this book for two weeks now only to call today and be told that three freaking copies are currently sitting on the shelves! I calmly asked if my copy was being held and this guy panics, asks my name and says he has one held now. Geez....asked him to look up my special order and he replies "actually your copy is still on back order"....UGH!